What do you want to know about?

Here are some of Mpowere's most commonly asked questions and answers.

Popular Questions

Password reset email not coming through

There can be multiple reasons why the password reset email has not come through. Firstly, ensure that your device is connected to the internet. Secondly, ensure that you have waited at least 5 minutes as the email may take a few minutes to be sent to your mailbox. Thirdly, ensure that the email was not moved to your junk email folder in your mailbox. If you have checked all the above steps, and the email is still not in your mailbox, then your mail server may have blocked the email from coming through. This is usually an indication of a mail server that has very strict permission or firewall settings, which means that it may prevent any further password reset emails from coming through.

If you are unable to receive password reset emails because of your company’s firewall settings, and are unable to have these setting amended, you may reset your password telephonically through an Mpowered support agent. Please contact us on (011) 447 2966, and ask for support. For security reasons, Mpowered support agents are unable to see what your existing password is, and will only be able to reset your password. Once your password has been reset, the support agent who assisted you will be unable to see the password again.

If the firewall settings can however be amended to add certain emails to the so-called “white list”, the following email addresses will need to be added:

BEEtoolkit: mpowered.development@gmail.com

Supplier Management System: support@suppliermanagement.co.za

I can’t find a specific supplier

To ensure that the supplier has been captured correctly, we suggest that you download a report to excel and search for the supplier. If the supplier still cannot be found, it could mean that the supplier hasn’t been loaded yet. Load the supplier in the Beetoolkit either via a spreadsheet or through an individual upload.

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How to Reset Your Password
Some suppliers don't have VAT numbers

For a supplier that doesn’t have a VAT number, or were a VAT number has been entered but no B-BBEE certificate information is pulling through, the B-BBEE certificate information will need to be loaded manually into the system. This is done by adding all the details of the suppliers B-BBEE certificate to the suppliers details in the Procurement element by scrolling to the relevant supplier and clicking on the Edit button (pencil icon to the left of the suppliers name). Alternatively, the details of the suppliers B-BBEE certificate can be completed when uploading the supplier information via the spreadsheet.

BEEtoolkit

Invalid ID number

Should the ID number of an individual be reported as invalid when uploading data, verify that the correct ID number has been captured and that the correct gender has been selected.

The first six digits of an ID number indicates the date of birth (YYMMDD) of an individual and the next four digits indicate their gender.  An individual who has a set of four digits that is equal to or greater then 5000 donates a male individual, and a set of four digits below 5000 donates a female individual.

Please note that should an individual, for whatever reason, have a set of four digits that is different from their actual gender, that only the date of birth of these individuals should be captured to avoid the gender validation check.

Also note that passport numbers may also be captured, but that no validation checks will be done.

What is the Indicative Profit Margin and how does it affect my scorecard?

The Indicative Profit Margin is a margin that is used by the DTI to ensure that companies do not understate their actual Net Profit After Tax (NPAT) amount in the attempt to decrease the required spend on Enterprise Development (ED) and Socio-Economic Development (SED). The general rule is that the NPAT over Revenue of a company being measured needs to exceed a quarter of the industry norm (for example if the industry norm was 4%, then NPAT over Revenue needs to greater than or equal to 1% (i.e. 25% x 4% = 1%)).

The Indicative Profit Margin affects the calculation of the targets for ED and SED and is applied according to the following steps:

1. In step one we identify the industry within which a company falls as well as the applicable industry norm.

  • As an example, we will be using the Community, Social and Personal Services industry with an industry norm of 12% (as at March 2014). Please note that this figure is updated quarterly by Statistics South Africa.

2. In step two we compare the NPAT over Revenue percentage for the current measurement period (or financial year) to a quarter of the industry norm (i.e. as per our example in step 1: 25% x 12% = 3%).

  • If the company’s NPAT over Revenue percentage is therefore greater than or equal to 3%, we can use the current NPAT to determine the ED and SED targets.
  • If however the company’s percentage is less than 3%, we go to step 3.

3. In step three we need to compare the average NPAT over average Revenue percentage over the past 5 years to the 3%.

  • The average NPAT calculation works as follows: we add the current NPAT to the NPAT of the 4 previous financial periods and divided this amount by 5.
  • In the same way the average Revenue is calculated by adding the current Revenue to the Revenue figures of the 4 previous financial periods, and dividing this amount by 5.
  • If the company’s average NPAT over average Revenue percentage is greater than or equal to 3%, we can use average NPAT to determine the ED and SED targets.
  • If however the company’s percentage is less than 3%, we go to step 4.

4. In this step four we need to compare the NPAT over Revenue percentage of each of the 4 previous financial periods, on an individual basis, to the 3%.

  • The first financial period (starting from the most recent and working backwards) were the NPAT over Revenue percentage is greater than or equal to 3%, we use the NPAT over Revenue percentage of that financial period multiplied by the current Revenue to get an amount that is called the “deemed NPAT”.
  • If we can still not find a financial period (in the last 4 financial periods) were the NPAT over Revenue percentage is greater than or equal to 3%, we multiply the current Revenue by the 3% to get our “deemed NPAT”.
  • This “deemed NPAT” (regardless of whether it was obtained using the calculation as per bullet 1 or 2 above) is then used to determine the ED and SED target.

5. Once the above steps have been completed, we can now determine our ED and SED target by multiplying either the current NPAT (step 2), average NPAT (step 3) or deemed NPAT (step 4) by 3% (Old Codes of Good Practice) and 1% (Old Codes of Good Practice) respectively.

Scores not showing even when data is entered

If scores are not calculated although data has been entered for that specific element, navigate to the General information tab and ensure that all the fields have been completed.

When certain data fields are left blank, the system does not have sufficient data to calculate the targets and in turn can also not calculate the points achieved.

Supplier Management System

How does the 30-day trial work?
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How do I pay after my free trial?
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Is the trial really free?
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What happens at the end of my trial?
Supplier’s status level appears as unknown
VAT number invalid

I have just uploaded suppliers with VAT numbers that I took directly from their BEE certificates, but the system keeps rejecting them saying “VAT number invalid”.

It is quite possible that the VAT number on the BEE certificate contains a error. We suggest requesting a copy of the supplier’s tax clearance certificate to verify its VAT number.

Software, Accounts & Trials

Do I need to download an app to run Mpowered’s software solutions?

 

No. Mpowered’s software solutions are all web-based applications. A common example of a web application is Facebook. All you need to access our systems is an internet connection and a web browser like Internet Explorer or Google Chrome.

Will my data be private and safe?

We take every effort to ensure that your data is safe. Our applications are served over encrypted connections and our environments are protected with several layers of fire walling. We have two separate service providers that provide monthly security scanning and feedback.

Can I buy features as I need them?

We have packages that include all features, and others that allow you to buy only the features you need.

How long are your contracts? Can I change plans at anytime?

Our subscription period is 12 months and you are free to change plans at any time.

How does the 30-day trial work?

You have unrestricted access to all features of our software for a period of 30 days from the day that you created your account.

Is the trial really free?

Yes, there are no obligations or hidden costs.

What happens at the end of my trial?

At the end of your trial your account will be suspended until you have ordered a subscription.

How do I pay after my free trial?

Once your trial has expired you may request an invoice and pay via EFT.

What is an account manager?

An account manager is a dedicated BEE specialist that is available to assist you with implementation, ongoing management and BEE technical queries. They help you establish an approach to proactively managing BEE using technology.

I heard that your software has an API. What is that?

An API is a facility that allows you to connect two different applications together, enabling them to transfer data between them with almost no human intervention. We have an API that is developed and ready for you to plug your existing systems into.

Are there any add-on fees?

Some of our add-ons do attract additional charges.


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