Mpowered FAQ

Find some good answers to some good questions.

Popular Questions

I can’t find a specific supplier

To ensure that the supplier has been captured correctly, we suggest that you download a report to excel and search for the supplier. If the supplier still cannot be found, it could mean that the supplier hasn’t been loaded yet. Load the supplier in the BEEtoolkit either via a spreadsheet or through an individual upload.

Some suppliers don't have VAT numbers

For a supplier that doesn’t have a VAT number, or were a VAT number has been entered but no B-BBEE certificate information is pulling through, the B-BBEE certificate information will need to be loaded manually into the system. This is done by adding all the details of the suppliers B-BBEE certificate to the suppliers details in the Procurement element by scrolling to the relevant supplier and clicking on the Edit button (pencil icon to the left of the suppliers name). Alternatively, the details of the suppliers B-BBEE certificate can be completed when uploading the supplier information via the spreadsheet.

Is there a bulk-buy discount?

We have corporate and enterprise arrangements that our pricing team can assist with on a case-by-case basis. Contact Us for info.

Password reset email not coming through

There can be multiple reasons why the password reset email has not come through.

Firstly, ensure that your device is connected to the internet.
Secondly, ensure that you have waited at least 5 minutes as the email may take a few minutes to be sent to your mailbox.
Thirdly, ensure that the email was not moved to your junk email folder in your mailbox. If you have checked all the above steps, and the email is still not in your mailbox, then your mail server may have blocked the email from coming through.

This is usually an indication of a mail server that has very strict permission or firewall settings, which means that it may prevent any further password reset emails from coming through.

If you are unable to receive password reset emails because of your company’s firewall settings, and are unable to have these setting amended, you may reset your password telephonically through an Mpowered support agent.

Please contact us on (011) 447 2966, and ask for support.

For security reasons, Mpowered support agents are unable to see what your existing password is, and will only be able to reset your password.

Once your password has been reset, the support agent who assisted you will be unable to see the password again.

If the firewall settings can however be amended to add certain emails to the so-called “white list”, the following email addresses will need to be added:

[email protected]
Supplier Management System: [email protected]


Invalid ID number

Should the ID number of an individual be reported as invalid when uploading data, verify that the correct ID number has been captured and that the correct gender has been selected.

The first six digits of an ID number indicates the date of birth (YYMMDD) of an individual and the next four digits indicate their gender. An individual who has a set of four digits that is equal to or greater then 5000 donates a male individual, and a set of four digits below 5000 donates a female individual.

Please note that should an individual, for whatever reason, have a set of four digits that is different from their actual gender, that only the date of birth of these individuals should be captured to avoid the gender validation check.

Also note that passport numbers may also be captured, but that no validation checks will be done.

Scores not showing even when data is entered

If scores are not calculated although data has been entered for that specific element, navigate to the General information tab and ensure that all the fields have been completed.

When certain data fields are left blank, the system does not have sufficient data to calculate the targets and in turn can also not calculate the points achieved.

Supplier Management System

VAT number invalid

"I have just uploaded suppliers with VAT numbers that I took directly from their BEE certificates, but the system keeps rejecting them saying 'VAT number invalid'."

It is quite possible that the VAT number on the BEE certificate contains a error. We suggest requesting a copy of the supplier’s tax clearance certificate to verify its VAT number.

Software, Accounts & Trials

Do I need to download an app to run Mpowered’s software solutions?

No. Mpowered’s software solutions are all web-based applications. A common example of a web application is Facebook. All you need to access our systems is an internet connection and a web browser like Internet Explorer or Google Chrome.

Can I buy features as I need them?

We have packages that include all features, and others that allow you to buy only the features you need.

How does the 30-day trial work?

You have unrestricted access to all features of our software for a period of 30 days from the day that you created your account.

What happens at the end of my trial?

At the end of your trial your account will be suspended until you have ordered a subscription.

What is an account manager?

An account manager is a dedicated BEE specialist that is available to assist you with implementation, ongoing management and BEE technical queries. They help you establish an approach to proactively managing BEE using technology.

Are there any add-on fees?

Some of our add-ons do attract additional charges.

Will my data be private and safe?

We take every effort to ensure that your data is safe. Our applications are served over encrypted connections and our environments are protected with several layers of fire walling. We have two separate service providers that provide monthly security scanning and feedback.

How long are your contracts? Can I change plans at anytime?

Our subscription period is 12 months and you are free to change plans at any time.

Is the trial really free?

Yes, there are no obligations or hidden costs.

How do I pay after my free trial?

Once your trial has expired you may request an invoice and pay via EFT.

I heard that your software has an API. What is that?

An API is a facility that allows you to connect two different applications together, enabling them to transfer data between them with almost no human intervention. We have an API that is developed and ready for you to plug your existing systems into.