Mpowered is a software company that develops, sells and supports B-BBEE compliance software.
Senior Solution Centre Specialist
Mpowered is looking for a self-sufficient individual to be a part of our Solution Centre.
Combining your B-BBEE expertise with a passion for problem solving will prove to be successful in this role. Candidates will be tasked to conduct regular visits to the assigned clients to ensure that the client is making optimal use of the system. The candidates will conduct status reviews during these visits and use the experience gathered in the B-BBEE realm to identify possible opportunities in which the client can maximise their scoring and to problem solve areas of concern.
Candidates would also require using their B-BBEE expertise to identify opportunities for partner products. Efficiency is required to perform well without supervision. Diligence and self-improvement are key skills we promote to continuously be educated regarding the software tools as well as B-BBEE legislation.
The ideal candidate must be well grammared and versed and be capable of writing B-BBEE and system content that can be published on our internal knowledgebase. The candidate must display excellent communication and phone etiquette as he/she will join our support offering and will be required to service the needs to our customer help desk via telephone, email and Live chat. Striking the right balance between exerting patience with clients as well as having the temperament to withstand a high pressured environment will prove successful in this role.
What does a Solution Centre Specialist do?
The Solution Centre is responsible for client happiness. As a Solution Centre specialist, you will be tasked to account manage a portfolio of high profiled South African corporates.