Job Openings

Mpowered is a software company that develops, sells and supports B-BBEE compliance software.

 

Senior Solution Centre Specialist

Mpowered is looking for a self-sufficient individual to be a part of our Solution Centre.

Combining your B-BBEE expertise with a passion for problem solving will prove to be successful in this role. Candidates will be tasked to conduct regular visits to the assigned clients to ensure that the client is making optimal use of the system. The candidates will conduct status reviews during these visits and use the experience gathered in the B-BBEE realm to identify possible opportunities in which the client can maximise their scoring and to problem solve areas of concern.

Candidates would also require using their B-BBEE expertise to identify opportunities for partner products. Efficiency is required to perform well without supervision. Diligence and self-improvement are key skills we promote to continuously be educated regarding the software tools as well as B-BBEE legislation.

The ideal candidate must be well grammared and versed and be capable of writing B-BBEE and system content that can be published on our internal knowledgebase. The candidate must display excellent communication and phone etiquette as he/she will join our support offering and will be required to service the needs to our customer help desk via telephone, email and Live chat. Striking the right balance between exerting patience with clients as well as having the temperament to withstand a high pressured environment will prove successful in this role.

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What does a Solution Centre Specialist do?

The Solution Centre is responsible for client happiness. As a Solution Centre specialist, you will be tasked to account manage a portfolio of high profiled South African corporates.

General roles and responsibilities

Training of new and existing clients on the use of Mpowered’s B-BBEE Software Solution.
Managing the relationship between clients and Mpowered, including on-site visits where necessary.
Providing telephonic, e-mail, Live chat and on-site support to clients relating to Mpowered’s
Software Solutions and B-BBEE theory.
Content creation and maintenance thereof of the Mpowered support website.
Managing, training and mentoring any staff members assigned to your supervision
Conducting investigations to review score variations on request of client
Managing the implementation of Mpowered Software Solutions within new client organisation.
Conducting quarterly reviews of clients’ B-BBEE scorecards, reviewing and correcting their data and use of the system, and giving necessary training and advice on the improvement of their B-BBEE compliance.
Managing all administrative functions associated with the portfolio of clients assigned such as
document filing on the Mpowered CRM.
Developing and maintaining relationships with alliance partners, and actively promoting the on-
selling of Mpowered’s Software Solutions to their respective client-bases.
Timeous completion of any task reasonably assigned to you by management
Provide custom B-BBEE reporting for committees or projects on request of client

Core competencies

Deep insight into the B-BBEE Codes of Good Practice, the Amended Codes of Good Practice, and numerous Sector Charters.
Impeccable interpersonal skills, and the ability to engage effectively and appropriately with personnel at all levels of an organisation.
A high level of Microsoft Office proficiency, and general computer aptitude.
Excellent presentation skills.
An ability to solve problems creatively and independently.
An understanding of the nuances and potential complications of compliance with the above legislation.
Excellent verbal and written communication.
An ability to take ownership of (and continuously improve) relevant work processes, and areas of
accountability.
An ability to communicate complex ideas/principles effectively, simply and patiently.